For retail stores only. If you purchased a product on carlsonlabs.com, please click here to start a return.
Return Policy
Return authorization must be requested through the Customer Service department
carlson@carlsonlabs.com | 888-234-5656
Valid Return Reasons
- Product damaged during shipping.
- Product returned by an end consumer.
- Incorrect product was shipped to the customer. Carlson will supply the customer with a call tag.
Restrictions on Returns
- Products may be returned for full credit up to 100 days from the date of purchase.
- If a product is returned after 100 days from the purchase date, a 20% restocking charge will be deducted from the value of the return.
- Credit will be issued after the products have been returned to Carlson and checked in by Quality Control.
- No credit will be issued for expired products. Please do not return them.
- No products will be given as an exchange for returns.