Carlson Club Loyalty Program

Signing up is simple. Create an account by visiting carlsonlabs.com/carlson-club. It’s free to join, and you’ll automatically be signed up to receive emails with insider access to sales, promotions, and our newest products. If you currently have an account, you’ve already been enrolled in our rewards program, so you can sign in and start earning more points.

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. You also earn points for leaving product reviews, following Carlson on social media, and sharing the program withfriends and family. We also gift bonus points just for having a birthday.

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. You also earn points for leaving product reviews, following Carlson on social media, and sharing the program withfriends and family. We also gift bonus points just for having a birthday.

The Carlson Club rewards page is your guide to all your points and perks. You can access all your info by visiting our rewards page carlsonlabs.com/carlson-club.

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points. Visit carlsonlabs.com/carlson-club to get started.

Exchanging your points for rewards couldn't be easier! Visit carlsonlabs.com/carlson-club to view all of the Carlson Club reward options, and click the 'Redeem' button to redeem your chosen reward. Input the code into the ‘Promo Code’ space at checkout.

100 points equals $10. Higher tiers in the VIP tier program earn more points at a quicker rate. Members receive 1 point for every $1 spent, Insiders earn 1.25 points for every $1 spent, and VIPs earn 1.5 points for every $1 spent.

Each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or follow us on social media. Access all the ways to earn at carlsonlabs.com/carlson-club.

No. You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2020 – Dec 31, 2020).To reach ‘Member,’ you must spend $1; to reach ‘Insider,’ you must spend $500; to reach ‘VIP,’ you must spend $1,000. Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When you are signed into your Carlson Club rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at carlson@carlsonlabs.com or use the chat feature on the website, so we can help apply the points to your account. If you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.
2. Try to log out and then back into your account.
3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our team at carlson@carlsonlabs.com or through the live chat feature on our website, and they will look into the issue for you.

Paste the coupon code into the ‘Promo Code’ area on the checkout page. Please note, points cannot be combined with any other special offers.